ha opay

Sabis ɗin biyan kuɗin mai gudanarwa yana gefen shingen

"Sabis ɗin abokin ciniki zai amsa kiran ku a ciki...". Wanene a cikinmu bai taɓa jin wannan (ko makamancinsa) jimlar ƙarfe aƙalla sau ɗaya ba kuma, bayan ɗan lokaci na jira, an yi magana da mai aiki kai tsaye? Idan ka zo gidan yanar gizon mu kuma ka karanta wannan labarin, tabbas za ka sami, domin ko da cikakken bayani game da umarnin ko "Littafin Abokin Ciniki" ba zai iya ƙunsar amsoshin duk tambayoyin ba. Kuma da yawa daga cikinmu sun yi kasala don karanta waɗannan umarni / littattafan tunani: me yasa, idan za ku iya danna maɓalli guda biyu akan wayar hannu? Sabis na masu biyan kuɗi shine fuskar mai aiki, kuma zuwa mafi girma fiye da facade na ofishin tsakiya. Dubban mutane suna zuwa ofis, miliyoyin suna kiran teburin taimako. Abu mafi ban sha'awa shi ne kallon aikin sabis na biyan kuɗi daga ciki, godiya ga gudanarwar VimpelCom don irin izinin zama kusa da ma'aikacin na tsawon sa'o'i biyu, kallo da saurare.

Wasu ƴan ƙididdiga da bayanai

Idan ban yi kuskure ba, kimanin shekara guda da rabi da suka wuce, Cibiyar Kira na sabis na masu biyan kuɗin BeeLine ta koma wani daki kuma yanzu ta mamaye benaye biyu na wani babban gini. Kayan aiki da ergonomics na wuraren aiki na masu aiki sun kasance a matakin, yana da dadi don yin aiki (a ganina). Flat LCD masu saka idanu, tebur masu lankwasa, tsire-tsire masu kyau ... A lokaci guda, mutane 400 suna aiki a Cibiyar Kira, kuma ana ba da masu biyan kuɗi na yankin Moscow da Nizhny Novgorod. Bayan 23: 00 (lokacin Moscow) Cibiyar Kira a St. Petersburg ta daina aiki kuma ana tura masu biyan kuɗi daga St. Masu biyan kuɗi na Nizhny Novgorod suna ba da sabis ta ƙungiyar masu aiki daban, ana jera kiran su zuwa wani layi daban a ƙofar. Makon aiki na kwana biyar, ranar aiki na awa takwas tare da hutun sa'a don abincin rana (akwai kantin abinci). Akwai lokaci don gajeren hutu tare da jimlar tsawon har zuwa mintuna 15 - abin da ake kira lokacin kai, zaku iya "ci" waɗannan kwata na sa'a a kowace allurai tare da mitar sabani. Wa'adin horarwa da horarwa shine watanni uku, duk wannan lokacin ana koyar da sabon ma'aikaci, tantancewa da kulawa da kulawa ta kowace hanya. Ba kowa ba ne zai iya jure wa matsanancin yanayin aiki da halayen mu na wani lokaci na tashin hankali, amma yawancin waɗanda suka tafi an “cire su” a cikin waɗannan watanni uku na farko. An raba masu yin kiran cibiyar sadarwa zuwa rukuni biyu - bayanai na gabaɗaya da ƙwararru, wanda ke da ma'ana: a cikin sa'o'i biyu na lokaci, sai na sake tura kiran zuwa ƙungiyar ƙwararrun sau biyu kawai.

Don canjin aiki, kowane mai aiki yana aiwatarwa daga kira 100 zuwa 250, adadi na yau da kullun yana cikin kewayon kira 145-170. Tsarin kanta yana nuna alamar tattaunawa mai tsawo: bayan minti na biyu na tattaunawar, launi na taga mai lokaci ya canza zuwa rawaya, bayan na uku - zuwa ja. Dangane da gogewar sirri na “sauraron saurare”, abin da ya fi ban haushi shi ne asarar lokaci don maimaita tambaya bayan samun amsa, mai biyan kuɗi kawai ya ajiye wayar a gefe. Duk da haka, zai zama dole a ce "bankwana" ko aƙalla danna maɓallin ƙarshen. Amma, gabaɗaya, masu biyan kuɗin BeeLine sun faranta min rai, ina tsammanin zan ji ƙarin tambayoyin wauta da rashin kunya. Ko dai nayi sa'a ne? Ana yin rikodin kowane kira zuwa Cibiyar Kira a cikin ma'ajin bayanai, wani lokaci ana shigar da cikakken bayani game da ainihin matsalar. Amma sau da yawa ya isa ya zaɓi dalilin roko a cikin menu. A kowane hali, ni da ku muna dan kadan "karkashin murfin Muller" kuma, yin rantsuwa "daga cikin akwati" ba tare da dalili ba, ba cutarwa ba ne don tunawa: mummunan mota zai tuna da wannan fiye da wata ɗaya. .

Layin layi abu ne mai laushi

An tsara jerin gwanon ta hanyar tsarin "Lawyer", bisa ga gudanarwa na Cibiyar Kira, an kafa manyan rafuka masu yawa: VIP da abokan ciniki na kamfanoni, masu biyan kuɗi na Nizhny Novgorod da kuma babban (janar) jerin gwano. Ana iya kallon matsakaicin lokacin jira akan allon mai sarrafa, da ƙarfe 16:30 a ranar aiki na lura da mintuna 4-wani abu don gama gari da ɗan ɗan lokaci fiye da minti ɗaya don jerin gwanon "gata". Kashegari, a karfe 11 na safe, na gudanar da gwaji mai sauƙi: Na rufe kaina da tubes da yawa kuma na yi ƙoƙari na kimanta lokacin jira don kusan lokaci guda kira (yunƙuri uku). Daga lambar kwangilar Beeline, an yi tsinkaya don 20-20-20 seconds, daga Bi + - 40 s.-2 min. - ƙasa da 1 min., daga wayoyin hannu na MTS, MegaFon da wayar MGTS, hasashen ya kasance cikin mintuna 6 akai-akai. duk lokuta. Babu wata hanya da na yi kamar na zama tsarin "kimiyya" har ma da aminci mai sauƙi, amma sakamakon ya yi kama da kwarewar wasu sani. Akwai jita-jita game da wasu dogaro da lokacin amsa ma'aikacin akan kuɗin sadarwar mai kiran kowane wata, amma ina shakkar hakan. Wane irin supercomputer yakamata yayi aiki akan matatar shigarwa a cikin wannan yanayin? Kuma ƙarin nauyin lissafin kuɗi zai kasance mai tsanani - don ci gaba da ƙididdige ƙididdiga na ɗari uku zuwa huɗu a lokaci guda tare da kiran masu biyan kuɗi. Ko da a zahiri hakan yana yiwuwa (zaton), to daga mahangar amfani da wutar lantarki, wannan a fili bai dace ba.

Wa ya kira AS kuma me yasa

Sa'o'i biyu na lokaci gajeru ne da yawa don samun kowane ƙididdiga mai ma'ana. Koyaya, muna farin cikin raba wasu abubuwan yau da kullun da tambayoyin da ba tsammani.

  • "Na ba da umarnin waƙa, an cire kuɗin, waƙar ba ta zo ba." Tambayar za a iya classified a matsayin unpleasantly hali, ji a kalla sau hudu ko biyar. Wadancan. ana iya ɗauka cewa mutane 500-700 a kowace awa suna kiran Cibiyar Kira game da wannan. Kuma mutane nawa ne ke da matsala amma ba sa son bata lokaci suna jayayya akan centi 85? Abokan VimpelCom suna "bayar da waƙoƙin waƙa", kuma sarrafa kowane irin wannan buƙatun yana ɗaukar lokaci mai yawa: mai aiki yana bincika gaskiyar da lokacin biyan kuɗi, gaskiyar cewa buƙatar SMS ta wuce, yana amfani da hanyar kwafi / liƙa don shigar da duka. da bayanai a cikin wani musamman form, rajista da bukatar. Idan an tabbatar da gaskiyar lissafin kuɗi marar ma'ana (ba a aika waƙar ba), za a mayar da kuɗin zuwa asusun, amma bayan 'yan kwanaki. Kuskure ɗaya na yau da kullun shine yin odar waƙar polyphonic don wayar da ba ta haɗa da sabis ɗin canja wurin bayanai: bayan odar SMS da biyan kuɗi, mai biyan kuɗi yana karɓar hanyar haɗin SMS zuwa waƙar da ake so, duk da haka, ba tare da haɗa sabis ɗin canja wurin bayanai ba. , ba zai iya sauke waƙar ba, kuma sau da yawa kawai bai san abin da zai yi da wannan hanyar haɗin yanar gizon ba. Koyaya, akwai lokuta na rashin isar da waƙoƙi kawai. A haƙiƙa, kashe kuɗin da ya kai dala ko sama da haka a waƙa na gaba baya kama da mafi kyawun saka hannun jari, amma mai shi mutun ne.
  • Akwai tambayoyi da yawa game da Wap da saitunan Intanet na wayar hannu, gami da masu biyan kuɗi waɗanda wayoyinsu ba sa goyan bayan canja wurin bayanan fakiti (GPRS). Mai aiki a kowane lokaci yana yin gargaɗi game da lissafin haɗin kai na kowane minti ɗaya (CSD), amma a wasu lokuta ina shakkun cewa mutum yana kimanta sakamakon kuɗi na irin wannan nishaɗin.
  • "An biya kudin, amma an toshe wayar." Har ila yau, ya faru cewa tsarin ya yi rajistar ƙoƙari na biyan kuɗi, amma kuɗin bai isa asusun sirri ba. A wannan yanayin, bisa buƙatar mai biyan kuɗi, ma'aikaci zai buɗe lambar na ɗan lokaci, amma mai biyan kuɗi da kansa zai yi mu'amala da ƙungiyar da ta karɓi kuɗin (da rasit a hannu).
  • Yawancin kira game da gajerun lambobin sabis (canzawa zuwa wani TP, haɗa sabis). A wannan yanayin, ma'aikaci ya ba da damar aika lambar da ake so a matsayin saƙon SMS, wanda gabaɗaya daidai yake - don guje wa kurakurai yayin buga lambar.
  • "Ina so in soke sabis na kuma in soke kwangila na nan da nan!" Ana iya yin haka ta hanyar rubuta aikace-aikace a ɗaya daga cikin ofisoshin (Mobile Center) ko ta hanyar fax. Dalilan irin wannan sha'awar ba a bayyane suke ba, saboda "asusun da ba a yi amfani da su ba" za a share su ta atomatik daga asusun biyan kuɗi a cikin watanni uku. Zai yiwu mutum ya dawo daga balaguron waje kuma ya ɗauka "shiga cikin ja" (ana iya cajin kira mai fita a cikin yawo tare da jinkirta har zuwa makonni biyu). A wannan yanayin, ƙaddamar da kwangilar gaggawa ba zai ba da wani abu ba: bayanin game da mai biyan kuɗi ya kasance a cikin bayanan bayanai kuma har yanzu za a biya kuɗin da suka zo.
  • "Akwai kudi a cikin asusun, amma an toshe wayar!". Wannan na iya faruwa idan mai biyan kuɗi yana da kuɗin da ba a biya ba don wasu lambobin waya, galibi tare da nau'in kuɗi na kuɗi. Ba a samar da "kuɗin" na kuɗi daga wannan asusun zuwa wani, sai dai idan akwai wani asusun sirri na yau da kullum na wayoyi biyu ko fiye. Amma kuna buƙatar kula da asusun sirri na gabaɗaya lokacin kammala kwangila na gaba ko kuma daga baya - ta hanyar rubuta aikace-aikacen da ya dace. Af, bayan ranar da za a biya daftari, riba ta atomatik za ta fara karuwa akan adadin da ake bi, don haka yana da rahusa a biya akan lokaci.
  • Da farko, na yi mamakin gaskiyar cewa don amsa buƙatar kunna sabis ɗin (AON iri ɗaya), ma'aikacin ya ci gaba da ba da aika lambar sabis don haɗin kai. Ya zama cewa ma'aikaci yana cajin kuɗi don haɗa sabis ɗin, don haka yana cikin amfanin mai biyan kuɗi don kiran lambar sabis ɗin kyauta.

Korafe-korafen mai ɗaci na ɗaya mai lambar Moscow kai tsaye ya cancanci kulawa ta musamman. Gaskiyar ita ce, a cikin hanyoyin sadarwar wayar hannu, ana bayyana lambobin BeeLine kai tsaye a matsayin lambobi masu lambar tarayya (misali, lambar kai tsaye +7095-1234567 an ayyana shi azaman +7903-1234567). Kira zuwa ga "ilimi" na tarayya maimakon aikin gida kai tsaye lafiya, amma wannan ba shine batun ba. Ma'anar korafin: "Na biya kuɗi don lambar kai tsaye, kuma an nuna lambar tarayya mai sauƙi a kan nunin jam'iyyar mai karɓa!" Haushin mai lambar kai tsaye ya dace gaba daya, amma ya kamata a yi la’akari da wasu abubuwan da har ya kai ga rama “rashin jari” na martabar da ake so:

  1. A wasu lokuta, kira daga wasu cibiyoyin sadarwa zuwa madadin tarayya zai kasance sau da yawa mai rahusa fiye da kira zuwa lambar Moscow kai tsaye.
  2. Haɗin kira daga wata hanyar sadarwar wayar hannu zuwa madadin tarayya na iya zama mafi sauri kuma mafi kyau.
  3. Lokacin da ake kira zuwa lambobin MGTS tare da https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kira, BeeLine kai tsaye lambobin an ƙaddara. daidai kamar lambobin Moscow kai tsaye.

Abin dariya

Na sami damar jin wasu maganganu masu ban dariya da kuma zamewar ma'aikaci na bazata.

Mai aiki: Don tafiya, kawai kuna buƙatar samun ma'auni mai kyau akan asusun ku. Kuma nawa ne kuɗaɗe ya kamata su kasance a kan ma'auni?

Mai aiki: A madadin kamfanin, ina neman afuwar rashin jin daɗi da aka samu.

Mai biyan kuɗi: Aika shafuka daban-daban! (. )
Mai aiki: Ina aika muku da SMS tare da jerin shahararrun shafukan yanar gizo (cikin sanyin murya gabaki ɗaya - a fili, na riga na saba da irin waɗannan buƙatun).

Idan...?

Ba zai yiwu a lura da shi ba: a cikin aikin, mai aiki na cibiyar kira dole ne ya shagaltu da shi ta hanyar shigar da haɗin maballin madannai don kwafi/ liƙa lambobi a fagage daban-daban na shirye-shirye daban-daban. Bugu da ƙari, kusan duk sauran ayyuka ana aiwatar da su ta hanyar "latsa linzamin kwamfuta". Beraye tare da ƙarin maɓalli guda biyu waɗanda aka tsara don kwafi/manna zasu ƙara tsadar dinari a zahiri. Amma za su ba su damar cin nasara na daƙiƙa kaɗan akan kowane mai kiran, wanda idan aka kwatanta da jimillar adadin ma’aikata, zai yi daidai da haɗa ƙarin masu aiki biyu ko uku.

Wani lokaci yana da kyau a rubuta

Ya kamata ku san takamaiman aikin ma'aikatan Call-center: waɗannan mutanen suna da bayanan da aka ba su kawai. Ba shi da amfani don azabtar da ma'aikaci a kan batun "Me yasa liyafar ta lalace a kusurwar baya ta hagu na yadi?" Yana da kyau a magance matsalolin fasaha marasa gaggawa da marasa daidaituwa a rubuce (misali, zuwa Beeline - zuwa [email protected]). Wasiƙar da aka rubuta daidai tare da babban matakin yuwuwar zai kai ga ƙwararren ƙwararren kuma za a warware matsalar. Bayan ciyar da wasu karin mintuna biyu, zaku taimaki kanku da sauran mutane ba tare da wahala ba da zagi ga "'yan mata wawa" a cikin AU. Dubi samfurin irin waɗannan wasikun a ƙasa:

Tambaya 20/09/2004:

Daga Alhamis, 16 ga Satumba, farawa da misalin karfe 4:30 na yamma, bayanai a cikin Beeoffice game da sauran mintunan da aka hada ba a sake yin su daidai ba - mai raba hanjin ya ɓace. Wadancan. ragowar, alal misali, a cikin mintuna 112 da daƙiƙa 36 ana sake yin su azaman lamba 11236, maimakon 112:36 da ta gabata. Wanda ba shi da daɗi sosai - za ku iya tunanin abin da teburi tare da ƙididdiga da jadawali suka koma.

Lokacin da neman bayani game da ma'auni kai tsaye daga wayar, bayanan suna zuwa tare da mai raba waƙafi. A baya can, lambar ta zo wayar tare da colon (Ban tuna daidai ba, ban tabbata ba). Ana iya ɗauka cewa lambobin bayan mai raba suna nufin kashi goma/ɗari na minti ɗaya, kuma ba daƙiƙa ba (kamar yadda kuka ɗauka daga mai raba hanji), kuma ƙwararrun ku sun yanke shawarar gyara wannan kuskuren. Abin takaici, a cikin wannan tsari, an "ɓacewa" mai rarrabawa a cikin Beeoffice.

Amsa 09/21/2004:

Na gode da bayanin da kuka bayar. An tura matsalar zuwa sashin da ya dace na Kamfanin. Muna fatan za a warware shi da wuri-wuri.

Maradi: 09/22/2004:

Bisa ga bayanin da aka samu daga kwararrun da ke cikin tallafin wannan tsarin, an yi ƙarin saitunan uwar garken.
A halin yanzu, ana nuna bayanai game da adadin mintunan da ba a yi amfani da su ba a tsarin da aka saba.

Duk da haka, idan har yanzu matsalar ta ci gaba a cikin shari'ar ku, da fatan za a aiko da saƙo na gaba zuwa adireshin imel ɗin mu tare da lokacin shiga.
Na gode don amfani da hanyar sadarwar mu.

Sabis ɗin biyan kuɗin mai gudanarwa yana gefen shingen

"Sabis ɗin abokin ciniki zai amsa kiran ku a ciki...". Wanene a cikinmu bai taɓa jin wannan (ko makamancinsa) jimlar ƙarfe aƙalla sau ɗaya ba kuma, bayan ɗan lokaci na jira, an yi magana da mai aiki kai tsaye? Idan ka zo gidan yanar gizon mu kuma ka karanta wannan labarin, tabbas za ka sami, domin ko da cikakken bayani game da umarnin ko "Littafin Abokin Ciniki" ba zai iya ƙunsar amsoshin duk tambayoyin ba. Kuma da yawa daga cikinmu sun yi kasala don karanta waɗannan umarni / littattafan tunani: me yasa, idan za ku iya danna maɓalli guda biyu akan wayar hannu? Sabis na masu biyan kuɗi shine fuskar mai aiki, kuma zuwa mafi girma fiye da facade na ofishin tsakiya. Dubban mutane suna zuwa ofis, miliyoyin suna kiran teburin taimako. Abu mafi ban sha'awa shi ne kallon aikin sabis na biyan kuɗi daga ciki, godiya ga gudanarwar VimpelCom don irin izinin zama kusa da ma'aikacin na tsawon sa'o'i biyu, kallo da saurare.

Wasu ƴan ƙididdiga da bayanai

Idan ban yi kuskure ba, kimanin shekara guda da rabi da suka wuce, Cibiyar Kira na sabis na masu biyan kuɗin BeeLine ta koma wani daki kuma yanzu ta mamaye benaye biyu na wani babban gini. Kayan aiki da ergonomics na wuraren aiki na masu aiki sun kasance a matakin, yana da dadi don yin aiki (a ganina). Flat LCD masu saka idanu, tebur masu lankwasa, tsire-tsire masu kyau ... A lokaci guda, mutane 400 suna aiki a Cibiyar Kira, kuma ana ba da masu biyan kuɗi na yankin Moscow da Nizhny Novgorod. Bayan 23: 00 (lokacin Moscow) Cibiyar Kira a St. Petersburg ta daina aiki kuma ana tura masu biyan kuɗi daga St. Masu biyan kuɗi na Nizhny Novgorod suna ba da sabis ta ƙungiyar masu aiki daban, ana jera kiran su zuwa wani layi daban a ƙofar. Makon aiki na kwana biyar, ranar aiki na awa takwas tare da hutun sa'a don abincin rana (akwai kantin abinci). Akwai lokaci don gajeren hutu tare da jimlar tsawon har zuwa mintuna 15 - abin da ake kira lokacin kai, zaku iya "ci" waɗannan kwata na sa'a a kowace allurai tare da mitar sabani. Wa'adin horarwa da horarwa shine watanni uku, duk wannan lokacin ana koyar da sabon ma'aikaci, tantancewa da kulawa da kulawa ta kowace hanya. Ba kowa ba ne zai iya jure wa matsanancin yanayin aiki da halayen mu na wani lokaci na tashin hankali, amma yawancin waɗanda suka tafi an “cire su” a cikin waɗannan watanni uku na farko. Ma'aikatan cibiyar kira sun kasu kashi biyu - cikakkun bayanai da ƙwararru, wanda ke da ma'ana: a cikin sa'o'i biyu na lokaci, sai na sake tura kiran zuwa ƙungiyar ƙwararrun sau biyu kawai.

Don canjin aiki, kowane mai aiki yana aiwatarwa daga kira 100 zuwa 250, adadi na yau da kullun yana cikin kewayon kira 145-170. Tsarin kanta yana nuna alamar tattaunawa mai tsawo: bayan minti na biyu na tattaunawar, launi na taga mai lokaci ya canza zuwa rawaya, bayan na uku - zuwa ja. Dangane da gogewar sirri na “sauraron saurare”, abin da ya fi ban haushi shi ne asarar lokaci don maimaita tambaya bayan samun amsa, mai biyan kuɗi kawai ya ajiye wayar a gefe. Duk da haka, zai zama dole a ce "bankwana" ko aƙalla danna maɓallin ƙarshen. Amma, gabaɗaya, masu biyan kuɗin BeeLine sun faranta min rai, ina tsammanin zan ji ƙarin tambayoyin wauta da rashin kunya. Ko dai nayi sa'a ne? Ana yin rikodin kowane kira zuwa Cibiyar Kira a cikin ma'ajin bayanai, wani lokaci ana shigar da cikakken bayani game da ainihin matsalar. Amma sau da yawa ya isa ya zaɓi dalilin roko a cikin menu. A kowane hali, ni da ku muna dan kadan "karkashin murfin Muller" kuma, yin rantsuwa "daga cikin akwati" ba tare da dalili ba, ba cutarwa ba ne don tunawa: mummunan mota zai tuna da wannan fiye da wata ɗaya. .

Layin layi abu ne mai laushi

An tsara jerin gwanon ta hanyar tsarin "Lawyer", bisa ga gudanarwa na Cibiyar Kira, an kafa manyan rafuka masu yawa: VIP da abokan ciniki na kamfanoni, masu biyan kuɗi na Nizhny Novgorod da kuma babban (janar) jerin gwano. Ana iya kallon matsakaicin lokacin jira akan allon mai sarrafa, da ƙarfe 16:30 a ranar aiki na lura da mintuna 4-wani abu don gama gari da ɗan ɗan lokaci fiye da minti ɗaya don jerin gwanon "gata". Kashegari, a karfe 11 na safe, na gudanar da gwaji mai sauƙi: Na rufe kaina da tubes da yawa kuma na yi ƙoƙari na kimanta lokacin jira don kusan lokaci guda kira (yunƙuri uku). Daga lambar kwangilar Beeline, an yi tsinkaya don 20-20-20 seconds, daga Bi + - 40 s.-2 min. - ƙasa da 1 min., daga wayoyin hannu na MTS, MegaFon da wayar MGTS, hasashen ya kasance cikin mintuna 6 akai-akai. duk lokuta. Babu wata hanya da na yi kamar na zama tsarin "kimiyya" har ma da aminci mai sauƙi, amma sakamakon ya yi kama da kwarewar wasu sani. Akwai jita-jita game da wasu dogaro da lokacin amsa ma'aikacin akan kuɗin sadarwar mai kiran kowane wata, amma ina shakkar hakan. Wane irin supercomputer yakamata yayi aiki akan matatar shigarwa a cikin wannan yanayin? Kuma ƙarin nauyin lissafin kuɗi zai kasance mai tsanani - don ci gaba da ƙididdige ƙididdiga na ɗari uku zuwa huɗu a lokaci guda tare da kiran masu biyan kuɗi. Ko da a zahiri hakan yana yiwuwa (zaton), to daga mahangar amfani da wutar lantarki, wannan a fili bai dace ba.

Wa ya kira AS kuma me yasa

Sa'o'i biyu na lokaci gajeru ne da yawa don samun kowane ƙididdiga mai ma'ana. Koyaya, muna farin cikin raba wasu abubuwan yau da kullun da tambayoyin da ba tsammani.

  • "Na ba da umarnin waƙa, an cire kuɗin, waƙar ba ta zo ba." Tambayar za a iya classified a matsayin unpleasantly hali, ji a kalla sau hudu ko biyar. Wadancan. ana iya ɗauka cewa mutane 500-700 a kowace awa suna kiran Cibiyar Kira game da wannan. Kuma mutane nawa ne ke da matsala amma ba sa son bata lokaci suna jayayya akan centi 85? Abokan VimpelCom suna "bayar da waƙoƙin waƙa", kuma sarrafa kowane irin wannan buƙatun yana ɗaukar lokaci mai yawa: mai aiki yana bincika gaskiyar da lokacin biyan kuɗi, gaskiyar cewa buƙatar SMS ta wuce, yana amfani da hanyar kwafi / liƙa don shigar da duka. da bayanai a cikin wani musamman form, rajista da bukatar. Idan an tabbatar da gaskiyar lissafin kuɗi marar ma'ana (ba a aika waƙar ba), za a mayar da kuɗin zuwa asusun, amma bayan 'yan kwanaki. Kuskure ɗaya na yau da kullun shine yin odar waƙar polyphonic don wayar da ba ta haɗa da sabis ɗin canja wurin bayanai: bayan odar SMS da biyan kuɗi, mai biyan kuɗi yana karɓar hanyar haɗin SMS zuwa waƙar da ake so, duk da haka, ba tare da haɗa sabis ɗin canja wurin bayanai ba. , ba zai iya sauke waƙar ba, kuma sau da yawa kawai bai san abin da zai yi da wannan hanyar haɗin yanar gizon ba. Koyaya, akwai lokuta na rashin isar da waƙoƙi kawai. A haƙiƙa, kashe kuɗin da ya kai dala ko sama da haka a waƙa na gaba baya kama da mafi kyawun saka hannun jari, amma mai shi mutun ne.
  • Akwai tambayoyi da yawa game da Wap da saitunan Intanet na wayar hannu, gami da masu biyan kuɗi waɗanda wayoyinsu ba sa goyan bayan canja wurin bayanan fakiti (GPRS). Mai aiki a kowane lokaci yana yin gargaɗi game da lissafin haɗin kai na kowane minti ɗaya (CSD), amma a wasu lokuta ina shakkun cewa mutum yana kimanta sakamakon kuɗi na irin wannan nishaɗin.
  • "An biya kudin, amma an toshe wayar." Har ila yau, ya faru cewa tsarin ya yi rajistar ƙoƙari na biyan kuɗi, amma kuɗin bai isa asusun sirri ba. A wannan yanayin, bisa buƙatar mai biyan kuɗi, ma'aikaci zai buɗe lambar na ɗan lokaci, amma mai biyan kuɗi da kansa zai yi mu'amala da ƙungiyar da ta karɓi kuɗin (da rasit a hannu).
  • Yawancin kira game da gajerun lambobin sabis (canzawa zuwa wani TP, haɗa sabis). A wannan yanayin, ma'aikaci ya ba da damar aika lambar da ake so a matsayin saƙon SMS, wanda gabaɗaya daidai yake - don guje wa kurakurai yayin buga lambar.
  • "Ina so in soke sabis na kuma in soke kwangila na nan da nan!" Ana iya yin haka ta hanyar rubuta aikace-aikace a ɗaya daga cikin ofisoshin (Mobile Center) ko ta hanyar fax. Dalilan irin wannan sha'awar ba a bayyane suke ba, saboda "asusun da ba a yi amfani da su ba" za a share su ta atomatik daga asusun biyan kuɗi a cikin watanni uku. Zai yiwu mutum ya dawo daga balaguron waje kuma ya ɗauka "shiga cikin ja" (ana iya cajin kira mai fita a cikin yawo tare da jinkirta har zuwa makonni biyu). A wannan yanayin, ƙaddamar da kwangilar gaggawa ba zai ba da wani abu ba: bayanin game da mai biyan kuɗi ya kasance a cikin bayanan bayanai kuma har yanzu za a biya kuɗin da suka zo.
  • "Akwai kudi a cikin asusun, amma an toshe wayar!". Wannan na iya faruwa idan mai biyan kuɗi yana da kuɗin da ba a biya ba don wasu lambobin waya, galibi tare da nau'in kuɗi na kuɗi. Ba a samar da "kuɗin" na kuɗi daga wannan asusun zuwa wani, sai dai idan akwai wani asusun sirri na yau da kullum na wayoyi biyu ko fiye. Amma kuna buƙatar kula da asusun sirri na gabaɗaya lokacin kammala kwangila na gaba ko kuma daga baya - ta hanyar rubuta aikace-aikacen da ya dace. Af, bayan ranar da za a biya daftari, riba ta atomatik za ta fara karuwa akan adadin da ake bi, don haka yana da rahusa a biya akan lokaci.
  • Da farko, na yi mamakin gaskiyar cewa don amsa buƙatar kunna sabis ɗin (AON iri ɗaya), ma'aikacin ya ci gaba da ba da aika lambar sabis don haɗin kai. Ya zama cewa ma'aikaci yana cajin kuɗi don haɗa sabis ɗin, don haka yana cikin amfanin mai biyan kuɗi don kiran lambar sabis ɗin kyauta.

Korafe-korafen mai ɗaci na ɗaya mai lambar Moscow kai tsaye ya cancanci kulawa ta musamman. Gaskiyar ita ce, a cikin hanyoyin sadarwar wayar hannu, ana bayyana lambobin BeeLine kai tsaye a matsayin lambobi masu lambar tarayya (misali, lambar kai tsaye +7095-1234567 an ayyana shi azaman +7903-1234567). Kira zuwa ga "ilimi" na tarayya maimakon aikin gida kai tsaye lafiya, amma wannan ba shine batun ba. Ma'anar korafin: "Na biya kuɗi don lambar kai tsaye, kuma an nuna lambar tarayya mai sauƙi a kan nunin jam'iyyar mai karɓa!" Haushin mai lambar kai tsaye ya dace gaba daya, amma ya kamata a yi la’akari da wasu abubuwan da har ya kai ga rama “rashin jari” na martabar da ake so:

  1. A wasu lokuta, kira daga wasu cibiyoyin sadarwa zuwa madadin tarayya zai kasance sau da yawa mai rahusa fiye da kira zuwa lambar Moscow kai tsaye.
  2. Haɗin kira daga wata hanyar sadarwar wayar hannu zuwa madadin tarayya na iya zama mafi sauri kuma mafi kyau.
  3. Lokacin da ake kira zuwa lambobin MGTS tare da https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kira, BeeLine kai tsaye lambobin an ƙaddara. daidai kamar lambobin Moscow kai tsaye.

Abin dariya

Na sami damar jin wasu maganganu masu ban dariya da kuma zamewar ma'aikaci na bazata.

Mai aiki: Don tafiya, kawai kuna buƙatar samun ma'auni mai kyau akan asusun ku. Kuma nawa ne kuɗaɗe ya kamata su kasance a kan ma'auni?

Mai aiki: A madadin kamfanin, ina neman afuwar rashin jin daɗi da aka samu.

Mai biyan kuɗi: Aika shafuka daban-daban! (. )
Mai aiki: Ina aika muku da SMS tare da jerin shahararrun shafukan yanar gizo (cikin sanyin murya gabaki ɗaya - a fili, na riga na saba da irin waɗannan buƙatun).

Idan...?

Ba zai yiwu a lura da shi ba: a cikin aikin, mai aiki na cibiyar kira dole ne ya shagaltu da shi ta hanyar shigar da haɗin maballin madannai don kwafi/ liƙa lambobi a fagage daban-daban na shirye-shirye daban-daban. Bugu da ƙari, kusan duk sauran ayyuka ana aiwatar da su ta hanyar "latsa linzamin kwamfuta". Beraye tare da ƙarin maɓalli guda biyu waɗanda aka tsara don kwafi/manna zasu ƙara tsadar dinari a zahiri. Amma za su ba su damar cin nasara na daƙiƙa kaɗan akan kowane mai kiran, wanda idan aka kwatanta da jimillar adadin ma’aikata, zai yi daidai da haɗa ƙarin masu aiki biyu ko uku.

Wani lokaci yana da kyau a rubuta

Ya kamata ku san takamaiman aikin ma'aikatan Call-center: waɗannan mutanen suna da bayanan da aka ba su kawai. Ba shi da amfani don azabtar da ma'aikaci a kan batun "Me yasa liyafar ta lalace a kusurwar baya ta hagu na yadi?" Yana da kyau a magance matsalolin fasaha marasa gaggawa da marasa daidaituwa a rubuce (misali, zuwa Beeline - zuwa [email protected]). Wasiƙar da aka rubuta daidai tare da babban matakin yuwuwar zai kai ga ƙwararren ƙwararren kuma za a warware matsalar. Bayan ciyar da wasu karin mintuna biyu, zaku taimaki kanku da sauran mutane ba tare da wahala ba da zagi ga "'yan mata wawa" a cikin AU. Dubi samfurin irin waɗannan wasikun a ƙasa:

Tambaya 20/09/2004:

Daga Alhamis, 16 ga Satumba, farawa da misalin karfe 4:30 na yamma, bayanai a cikin Beeoffice game da sauran mintunan da aka hada ba a sake yin su daidai ba - mai raba hanjin ya ɓace. Wadancan. ragowar, alal misali, a cikin mintuna 112 da daƙiƙa 36 ana sake yin su azaman lamba 11236, maimakon 112:36 da ta gabata. Wanda ba shi da daɗi sosai - za ku iya tunanin abin da teburi tare da ƙididdiga da jadawali suka koma.

Lokacin da neman bayani game da ma'auni kai tsaye daga wayar, bayanan suna zuwa tare da mai raba waƙafi. A baya can, lambar ta zo wayar tare da colon (Ban tuna daidai ba, ban tabbata ba). Ana iya ɗauka cewa lambobin bayan mai raba suna nufin kashi goma/ɗari na minti ɗaya, kuma ba daƙiƙa ba (kamar yadda kuka ɗauka daga mai raba hanji), kuma ƙwararrun ku sun yanke shawarar gyara wannan kuskuren. Abin takaici, a cikin wannan tsari, an "ɓacewa" mai rarrabawa a cikin Beeoffice.

Amsa 09/21/2004:

Na gode da bayanin da kuka bayar. An tura matsalar zuwa sashin da ya dace na Kamfanin. Muna fatan za a warware shi da wuri-wuri.

Maradi: 09/22/2004:

Bisa ga bayanin da aka samu daga kwararrun da ke cikin tallafin wannan tsarin, an yi ƙarin saitunan uwar garken.
A halin yanzu, ana nuna bayanai game da adadin mintunan da ba a yi amfani da su ba a tsarin da aka saba.

Duk da haka, idan har yanzu matsalar ta ci gaba a cikin shari'ar ku, da fatan za a aiko da saƙo na gaba zuwa adireshin imel ɗin mu tare da lokacin shiga.
Na gode don amfani da hanyar sadarwar mu.

Sabis ɗin biyan kuɗin mai gudanarwa yana gefen shingen

"Sabis ɗin abokin ciniki zai amsa kiran ku a ciki...". Wanene a cikinmu bai taɓa jin wannan (ko makamancinsa) jimlar ƙarfe aƙalla sau ɗaya ba kuma, bayan ɗan lokaci na jira, an yi magana da mai aiki kai tsaye? Idan ka zo gidan yanar gizon mu kuma ka karanta wannan labarin, tabbas za ka sami, domin ko da cikakken bayani game da umarnin ko "Littafin Abokin Ciniki" ba zai iya ƙunsar amsoshin duk tambayoyin ba. Kuma da yawa daga cikinmu sun yi kasala don karanta waɗannan umarni / littattafan tunani: me yasa, idan za ku iya danna maɓalli guda biyu akan wayar hannu? Sabis na masu biyan kuɗi shine fuskar mai aiki, kuma zuwa mafi girma fiye da facade na ofishin tsakiya. Dubban mutane suna zuwa ofis, miliyoyin suna kiran teburin taimako. Abu mafi ban sha'awa shi ne kallon aikin sabis na biyan kuɗi daga ciki, godiya ga gudanarwar VimpelCom don irin izinin zama kusa da ma'aikacin na tsawon sa'o'i biyu, kallo da saurare.

Wasu ƴan ƙididdiga da bayanai

Idan ban yi kuskure ba, kimanin shekara guda da rabi da suka wuce, Cibiyar Kira na sabis na masu biyan kuɗin BeeLine ta koma wani daki kuma yanzu ta mamaye benaye biyu na wani babban gini. Kayan aiki da ergonomics na wuraren aiki na masu aiki sun kasance a matakin, yana da dadi don yin aiki (a ganina). Flat LCD masu saka idanu, tebur masu lankwasa, tsire-tsire masu kyau ... A lokaci guda, mutane 400 suna aiki a Cibiyar Kira, kuma ana ba da masu biyan kuɗi na yankin Moscow da Nizhny Novgorod. Bayan 23: 00 (lokacin Moscow) Cibiyar Kira a St. Petersburg ta daina aiki kuma ana tura masu biyan kuɗi daga St. Masu biyan kuɗi na Nizhny Novgorod suna ba da sabis ta ƙungiyar masu aiki daban, ana jera kiran su zuwa wani layi daban a ƙofar. Makon aiki na kwana biyar, ranar aiki na awa takwas tare da hutun sa'a don abincin rana (akwai kantin abinci). Akwai lokaci don gajeren hutu tare da jimlar tsawon har zuwa mintuna 15 - abin da ake kira lokacin kai, zaku iya "ci" waɗannan kwata na sa'a a kowace allurai tare da mitar sabani. Wa'adin horarwa da horarwa shine watanni uku, duk wannan lokacin ana koyar da sabon ma'aikaci, tantancewa da kulawa da kulawa ta kowace hanya. Ba kowa ba ne zai iya jure wa matsanancin yanayin aiki da halayen mu na wani lokaci na tashin hankali, amma yawancin waɗanda suka tafi an “cire su” a cikin waɗannan watanni uku na farko. Ma'aikatan cibiyar kira sun kasu kashi biyu - cikakkun bayanai da ƙwararru, wanda ke da ma'ana: a cikin sa'o'i biyu na lokaci, sai na sake tura kiran zuwa ƙungiyar ƙwararrun sau biyu kawai.

Don canjin aiki, kowane mai aiki yana aiwatarwa daga kira 100 zuwa 250, adadi na yau da kullun yana cikin kewayon kira 145-170. Tsarin kanta yana nuna alamar tattaunawa mai tsawo: bayan minti na biyu na tattaunawar, launi na taga mai lokaci ya canza zuwa rawaya, bayan na uku - zuwa ja. Dangane da gogewar sirri na “sauraron saurare”, abin da ya fi ban haushi shi ne asarar lokaci don maimaita tambaya bayan samun amsa, mai biyan kuɗi kawai ya ajiye wayar a gefe. Duk da haka, zai zama dole a ce "bankwana" ko aƙalla danna maɓallin ƙarshen. Amma, gabaɗaya, masu biyan kuɗin BeeLine sun faranta min rai, ina tsammanin zan ji ƙarin tambayoyin wauta da rashin kunya. Ko dai nayi sa'a ne? Ana yin rikodin kowane kira zuwa Cibiyar Kira a cikin ma'ajin bayanai, wani lokaci ana shigar da cikakken bayani game da ainihin matsalar. Amma sau da yawa ya isa ya zaɓi dalilin roko a cikin menu. A kowane hali, ni da ku muna dan kadan "karkashin murfin Muller" kuma, yin rantsuwa "daga cikin akwati" ba tare da dalili ba, ba cutarwa ba ne don tunawa: mummunan mota zai tuna da wannan fiye da wata ɗaya. .

Layin layi abu ne mai laushi

An tsara jerin gwanon ta hanyar tsarin "Lawyer", bisa ga gudanarwa na Cibiyar Kira, an kafa manyan rafuka masu yawa: VIP da abokan ciniki na kamfanoni, masu biyan kuɗi na Nizhny Novgorod da kuma babban (janar) jerin gwano. Ana iya kallon matsakaicin lokacin jira akan allon mai sarrafa, da ƙarfe 16:30 a ranar aiki na lura da mintuna 4-wani abu don gama gari da ɗan ɗan lokaci fiye da minti ɗaya don jerin gwanon "gata". Kashegari, a karfe 11 na safe, na gudanar da gwaji mai sauƙi: Na rufe kaina da tubes da yawa kuma na yi ƙoƙari na kimanta lokacin jira don kusan lokaci guda kira (yunƙuri uku). Daga lambar kwangilar Beeline, an yi tsinkaya don 20-20-20 seconds, daga Bi + - 40 s.-2 min. - ƙasa da 1 min., daga wayoyin hannu na MTS, MegaFon da wayar MGTS, hasashen ya kasance cikin mintuna 6 akai-akai. duk lokuta. Babu wata hanya da na yi kamar na zama tsarin "kimiyya" har ma da aminci mai sauƙi, amma sakamakon ya yi kama da kwarewar wasu sani. Akwai jita-jita game da wasu dogaro da lokacin amsa ma'aikacin akan kuɗin sadarwar mai kiran kowane wata, amma ina shakkar hakan. Wane irin supercomputer yakamata yayi aiki akan matatar shigarwa a cikin wannan yanayin? Kuma ƙarin nauyin lissafin kuɗi zai kasance mai tsanani - don ci gaba da ƙididdige ƙididdiga na ɗari uku zuwa huɗu a lokaci guda tare da kiran masu biyan kuɗi. Ko da a zahiri hakan yana yiwuwa (zaton), to daga mahangar amfani da wutar lantarki, wannan a fili bai dace ba.

Wa ya kira AS kuma me yasa

Sa'o'i biyu na lokaci gajeru ne da yawa don samun kowane ƙididdiga mai ma'ana. Koyaya, muna farin cikin raba wasu abubuwan yau da kullun da tambayoyin da ba mu zata ba.

  • "Na yi odar waƙa, an cire kuɗin, waƙar ba ta zo ba." Tambayar za a iya classified a matsayin unpleasantly hankula, Na ji shi a kalla sau hudu ko sau biyar. Wadancan. ana iya ɗauka cewa kimanin mutane 500-700 a kowace awa suna kiran Cibiyar Kira game da wannan. Kuma mutane nawa ne ke da matsala amma ba sa son bata lokaci suna jayayya akan centi 85? Abokan VimpelCom suna "bayar da waƙoƙin waƙa", kuma sarrafa kowane irin wannan buƙatun yana ɗaukar lokaci mai yawa: mai aiki yana bincika gaskiyar da lokacin biyan kuɗi, gaskiyar cewa buƙatar SMS ta wuce, yana amfani da hanyar kwafi / liƙa don shigar da duka. da bayanai a cikin wani musamman form, rajista da bukatar. Idan an tabbatar da gaskiyar lissafin kuɗi marar ma'ana (ba a aika waƙar ba), za a mayar da kuɗin zuwa asusun, amma bayan 'yan kwanaki. Ɗaya daga cikin kuskuren kuskure shine yin odar waƙar polyphonic don wayar da ba ta haɗa da sabis na canja wurin bayanai: bayan odar SMS da caji, mai biyan kuɗi yana karɓar hanyar haɗin SMS zuwa waƙar da ake so, amma ba tare da haɗa sabis ɗin canja wurin bayanai ba, ba zai iya ba. download da karin waƙa, kuma sau da yawa kawai bai san abin da ya yi da wannan mahada. Koyaya, akwai lokuta na rashin isar da waƙoƙi kawai. A haƙiƙa, kashe kuɗin da ya kai dala ko sama da haka a waƙa na gaba baya kama da mafi kyawun saka hannun jari, amma mai shi mutun ne.
  • Akwai tambayoyi da yawa game da Wap da saitunan Intanet na wayar hannu, gami da masu biyan kuɗi waɗanda wayoyinsu ba sa goyan bayan canja wurin bayanan fakiti (GPRS). Mai aiki a kowane lokaci yana yin gargaɗi game da lissafin haɗin kai na kowane minti ɗaya (CSD), amma a wasu lokuta ina shakkun cewa mutum yana kimanta sakamakon kuɗi na irin wannan nishaɗin.
  • "An biya kudin, amma an toshe wayar." Har ila yau, ya faru cewa tsarin ya yi rajistar ƙoƙari na biyan kuɗi, amma kuɗin bai isa asusun sirri ba. A wannan yanayin, bisa buƙatar mai biyan kuɗi, ma'aikaci zai buɗe lambar na ɗan lokaci, amma mai biyan kuɗi da kansa zai yi mu'amala da ƙungiyar da ta karɓi kuɗin (da rasit a hannu).
  • Yawancin kira game da gajerun lambobin sabis (canzawa zuwa wani TP, haɗa sabis). A wannan yanayin, ma'aikaci ya ba da damar aika lambar da ake so a matsayin saƙon SMS, wanda gabaɗaya daidai yake - don guje wa kurakurai yayin buga lambar.
  • "Ina so in soke sabis na kuma in soke kwangila na nan da nan!" Ana iya yin haka ta hanyar rubuta aikace-aikace a ɗaya daga cikin ofisoshin (Mobile Center) ko ta hanyar fax. Dalilan irin wannan sha'awar ba a bayyane suke ba, saboda "asusun da ba a yi amfani da su ba" za a share su ta atomatik daga asusun biyan kuɗi a cikin watanni uku. Zai yiwu mutum ya dawo daga balaguron waje kuma ya ɗauka "shiga cikin ja" (ana iya cajin kira mai fita a cikin yawo tare da jinkirta har zuwa makonni biyu). A wannan yanayin, ƙaddamar da kwangilar gaggawa ba zai ba da wani abu ba: bayanin game da mai biyan kuɗi ya kasance a cikin bayanan bayanai kuma har yanzu za a biya kuɗin da suka zo.
  • "Akwai kudi a cikin asusun, amma an toshe wayar!". Wannan na iya faruwa idan mai biyan kuɗi yana da kuɗin da ba a biya ba don wasu lambobin waya, galibi tare da nau'in kuɗi na kuɗi. Ba a samar da "kuɗin" na kuɗi daga wannan asusun zuwa wani, sai dai idan akwai wani asusun sirri na yau da kullum na wayoyi biyu ko fiye. Amma kuna buƙatar kula da asusun sirri na gabaɗaya lokacin kammala kwangila na gaba ko kuma daga baya - ta hanyar rubuta aikace-aikacen da ya dace. Af, bayan ranar da za a biya daftari, riba ta atomatik za ta fara karuwa akan adadin da ake bi, don haka yana da rahusa a biya akan lokaci.
  • Da farko, na yi mamakin gaskiyar cewa don amsa buƙatar kunna sabis ɗin (AON iri ɗaya), ma'aikacin ya ci gaba da ba da aika lambar sabis don haɗin kai. Ya zama cewa ma'aikaci yana cajin kuɗi don haɗa sabis ɗin, don haka yana cikin amfanin mai biyan kuɗi don kiran lambar sabis ɗin kyauta.

Korafe-korafen mai ɗaci na ɗaya mai lambar Moscow kai tsaye ya cancanci kulawa ta musamman. Gaskiyar ita ce, a cikin hanyoyin sadarwar wayar hannu, ana bayyana lambobin BeeLine kai tsaye a matsayin lambobi masu lambar tarayya (misali, lambar kai tsaye +7095-1234567 an ayyana shi azaman +7903-1234567). Kira zuwa ga "ilimi" na tarayya maimakon aikin gida kai tsaye lafiya, amma wannan ba shine batun ba. Ma'anar korafin: "Na biya kuɗi don lambar kai tsaye, kuma an nuna lambar tarayya mai sauƙi a kan nunin jam'iyyar mai karɓa!" Haushin mai lambar kai tsaye ya dace gaba daya, amma ya kamata a yi la’akari da wasu abubuwan da har ya kai ga rama “rashin jari” na martabar da ake so:

  1. A wasu lokuta, kira daga wasu cibiyoyin sadarwa zuwa madadin tarayya zai kasance sau da yawa mai rahusa fiye da kira zuwa lambar Moscow kai tsaye.
  2. Haɗin kira daga wata hanyar sadarwar wayar hannu zuwa madadin tarayya na iya zama mafi sauri kuma mafi kyau.
  3. Lokacin da ake kira zuwa lambobin MGTS tare da https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kira, BeeLine kai tsaye lambobin an ƙaddara. daidai kamar lambobin Moscow kai tsaye.

Abin dariya

Na sami damar jin wasu maganganu masu ban dariya da kuma zamewar ma'aikaci na bazata.

Mai aiki: Don tafiya, kawai kuna buƙatar samun ma'auni mai kyau akan asusun ku. Kuma nawa ne kuɗaɗe ya kamata su kasance a kan ma'auni?

Mai aiki: A madadin kamfanin, ina neman afuwar wannan rashin jin daɗi.

Mai biyan kuɗi: Aika shafuka daban-daban! (. )
Mai aiki: Ina aika muku da SMS tare da jerin shahararrun shafukan yanar gizo (cikin sanyin murya gabaki ɗaya - a fili, na riga na saba da irin waɗannan buƙatun).

Idan...?

Ba zai yiwu a lura da shi ba: a cikin aikin, mai aiki na cibiyar kira dole ne ya shagaltu da shi ta hanyar shigar da haɗin maballin madannai don kwafi/ liƙa lambobi a fagage daban-daban na shirye-shirye daban-daban. Bugu da ƙari, kusan duk sauran ayyuka ana aiwatar da su ta hanyar "latsa linzamin kwamfuta". Beraye tare da ƙarin maɓalli guda biyu waɗanda aka tsara don kwafi/manna zasu ƙara tsadar dinari a zahiri. Amma za su ba su damar cin nasara na daƙiƙa kaɗan akan kowane mai kiran, wanda idan aka kwatanta da jimillar adadin ma’aikata, zai yi daidai da haɗa ƙarin masu aiki biyu ko uku.

Wani lokaci yana da kyau a rubuta

Ya kamata ku san takamaiman aikin ma'aikatan Call-center: waɗannan mutanen suna da bayanan da aka ba su kawai. Ba shi da amfani don azabtar da ma'aikaci a kan batun "Me yasa liyafar ta lalace a kusurwar baya ta hagu na yadi?" Yana da kyau a magance matsalolin fasaha marasa gaggawa da marasa daidaituwa a rubuce (misali, zuwa Beeline - zuwa [email protected]). Wasiƙar da aka rubuta daidai tare da babban matakin yuwuwar zai kai ga ƙwararren ƙwararren kuma za a warware matsalar. Bayan ciyar da wasu karin mintuna biyu, zaku taimaki kanku da sauran mutane ba tare da wahala ba da zagi ga "'yan mata wawa" a cikin AU. Dubi samfurin irin waɗannan wasikun a ƙasa:

Tambaya 20/09/2004:

Daga Alhamis, 16 ga Satumba, farawa da misalin karfe 4:30 na yamma, bayanai a cikin Beeoffice game da sauran mintunan da aka hada ba a sake yin su daidai ba - mai raba hanjin ya ɓace. Wadancan. ragowar, alal misali, a cikin mintuna 112 da daƙiƙa 36 ana sake yin su azaman lamba 11236, maimakon 112:36 da ta gabata. Wanda ba shi da daɗi sosai - za ku iya tunanin abin da teburi tare da ƙididdiga da jadawali suka koma.

Lokacin da neman bayani game da ma'auni kai tsaye daga wayar, bayanan suna zuwa tare da mai raba waƙafi. A baya can, lambar ta zo wayar tare da colon (Ban tuna daidai ba, ban tabbata ba). Ana iya ɗauka cewa lambobin bayan mai raba suna nufin kashi goma/ɗari na minti ɗaya, kuma ba daƙiƙa ba (kamar yadda kuka ɗauka daga mai raba hanji), kuma ƙwararrun ku sun yanke shawarar gyara wannan kuskuren. Abin takaici, a cikin wannan tsari, an "ɓacewa" mai rarrabawa a cikin Beeoffice.

Amsa 09/21/2004:

Na gode da bayanin da kuka bayar. An tura matsalar zuwa sashin da ya dace na Kamfanin. Muna fatan za a warware shi da wuri-wuri.

Maradi: 09/22/2004:

Bisa ga bayanin da aka samu daga kwararrun da ke cikin tallafin wannan tsarin, an yi ƙarin saitunan uwar garken.
A halin yanzu, ana nuna bayanai game da adadin mintunan da ba a yi amfani da su ba a tsarin da aka saba.

Duk da haka, idan har yanzu matsalar ta ci gaba a cikin shari'ar ku, da fatan za a aiko da saƙo na gaba zuwa adireshin imel ɗin mu tare da lokacin shiga.
Na gode don amfani da hanyar sadarwar mu.

Sabis ɗin biyan kuɗin mai gudanarwa yana gefen shingen

"Sabis ɗin abokin ciniki zai amsa kiran ku a ciki...". Wanene a cikinmu bai taɓa jin wannan (ko makamancinsa) jimlar ƙarfe aƙalla sau ɗaya ba kuma, bayan ɗan lokaci na jira, an yi magana da mai aiki kai tsaye? Idan ka zo gidan yanar gizon mu kuma ka karanta wannan labarin, tabbas za ka sami, domin ko da cikakken bayani game da umarnin ko "Littafin Abokin Ciniki" ba zai iya ƙunsar amsoshin duk tambayoyin ba. Kuma da yawa daga cikinmu sun yi kasala don karanta waɗannan umarni / littattafan tunani: me yasa, idan za ku iya danna maɓalli guda biyu akan wayar hannu? Sabis na masu biyan kuɗi shine fuskar mai aiki, kuma zuwa mafi girma fiye da facade na ofishin tsakiya. Dubban mutane suna zuwa ofis, miliyoyin suna kiran teburin taimako. Abu mafi ban sha'awa shi ne kallon aikin sabis na biyan kuɗi daga ciki, godiya ga gudanarwar VimpelCom don irin izinin zama kusa da ma'aikacin na tsawon sa'o'i biyu, kallo da saurare.

Wasu ƴan ƙididdiga da bayanai

Idan ban yi kuskure ba, kimanin shekara guda da rabi da suka wuce, Cibiyar Kira na sabis na masu biyan kuɗin BeeLine ta koma wani daki kuma yanzu ta mamaye benaye biyu na wani babban gini. Kayan aiki da ergonomics na wuraren aiki na masu aiki sun kasance a matakin, yana da dadi don yin aiki (a ganina). Flat LCD masu saka idanu, tebur masu lankwasa, tsire-tsire masu kyau ... A lokaci guda, mutane 400 suna aiki a Cibiyar Kira, kuma ana ba da masu biyan kuɗi na yankin Moscow da Nizhny Novgorod. Bayan 23: 00 (lokacin Moscow) Cibiyar Kira a St. Petersburg ta daina aiki kuma ana tura masu biyan kuɗi daga St.Masu biyan kuɗi na Nizhny Novgorod suna ba da sabis ta ƙungiyar masu aiki daban, ana jera kiran su zuwa wani layi daban a ƙofar. Makon aiki na kwana biyar, ranar aiki na awa takwas tare da hutun sa'a don abincin rana (akwai kantin abinci). Akwai lokaci don gajeren hutu tare da jimlar tsawon har zuwa mintuna 15 - abin da ake kira lokacin kai, zaku iya "ci" waɗannan kwata na sa'a a kowace allurai tare da mitar sabani. Wa'adin horarwa da horarwa shine watanni uku, duk wannan lokacin ana koyar da sabon ma'aikaci, tantancewa da kulawa da kulawa ta kowace hanya. Ba kowa ba ne zai iya jure wa matsanancin yanayin aiki da halayen mu na wani lokaci na tashin hankali, amma yawancin waɗanda suka tafi an “cire su” a cikin waɗannan watanni uku na farko. Ma'aikatan cibiyar kira sun kasu kashi biyu - cikakkun bayanai da ƙwararru, wanda ke da ma'ana: a cikin sa'o'i biyu na lokaci, sai na sake tura kiran zuwa ƙungiyar ƙwararrun sau biyu kawai.

Don canjin aiki, kowane mai aiki yana aiwatarwa daga kira 100 zuwa 250, adadi na yau da kullun yana cikin kewayon kira 145-170. Tsarin kanta yana nuna alamar tattaunawa mai tsawo: bayan minti na biyu na tattaunawar, launi na taga mai lokaci ya canza zuwa rawaya, bayan na uku - zuwa ja. Dangane da gogewar sirri na “sauraron saurare”, abin da ya fi ban haushi shi ne asarar lokaci don maimaita tambaya bayan samun amsa, mai biyan kuɗi kawai ya ajiye wayar a gefe. Duk da haka, zai zama dole a ce "bankwana" ko aƙalla danna maɓallin ƙarshen. Amma, gabaɗaya, masu biyan kuɗin BeeLine sun faranta min rai, ina tsammanin zan ji ƙarin tambayoyin wauta da rashin kunya. Ko dai nayi sa'a ne? Ana yin rikodin kowane kira zuwa Cibiyar Kira a cikin ma'ajin bayanai, wani lokaci ana shigar da cikakken bayani game da ainihin matsalar. Amma sau da yawa ya isa ya zaɓi dalilin roko a cikin menu. A kowane hali, ni da ku muna dan kadan "karkashin murfin Muller" kuma, yin rantsuwa "daga cikin akwati" ba tare da dalili ba, ba cutarwa ba ne don tunawa: mummunan mota zai tuna da wannan fiye da wata ɗaya. .

Layin layi abu ne mai laushi

An tsara jerin gwanon ta hanyar tsarin "Lawyer", bisa ga gudanarwa na Cibiyar Kira, an kafa manyan rafuka masu yawa: VIP da abokan ciniki na kamfanoni, masu biyan kuɗi na Nizhny Novgorod da kuma babban (janar) jerin gwano. Ana iya kallon matsakaicin lokacin jira akan allon mai sarrafa, da ƙarfe 16:30 a ranar aiki na lura da mintuna 4-wani abu don gama gari da ɗan ɗan lokaci fiye da minti ɗaya don jerin gwanon "gata". Kashegari, a karfe 11 na safe, na gudanar da gwaji mai sauƙi: Na rufe kaina da tubes da yawa kuma na yi ƙoƙari na kimanta lokacin jira don kusan lokaci guda kira (yunƙuri uku). Daga lambar kwangilar Beeline, an yi tsinkaya don 20-20-20 seconds, daga Bi + - 40 s.-2 min. - ƙasa da 1 min., daga wayoyin hannu na MTS, MegaFon da wayar MGTS, hasashen ya kasance cikin mintuna 6 akai-akai. duk lokuta. Babu wata hanya da na yi kamar na zama tsarin "kimiyya" har ma da aminci mai sauƙi, amma sakamakon ya yi kama da kwarewar wasu sani. Akwai jita-jita game da wasu dogaro da lokacin amsa ma'aikacin akan kuɗin sadarwar mai kiran kowane wata, amma ina shakkar hakan. Wane irin supercomputer yakamata yayi aiki akan matatar shigarwa a cikin wannan yanayin? Kuma ƙarin nauyin lissafin kuɗi zai kasance mai tsanani - don ci gaba da ƙididdige ƙididdiga na ɗari uku zuwa huɗu a lokaci guda tare da kiran masu biyan kuɗi. Ko da a zahiri hakan yana yiwuwa (zaton), to daga mahangar amfani da wutar lantarki, wannan a fili bai dace ba.

Wa ya kira AS kuma me yasa

Sa'o'i biyu na lokaci gajeru ne da yawa don samun kowane ƙididdiga mai ma'ana. Koyaya, muna farin cikin raba wasu abubuwan yau da kullun da tambayoyin da ba mu zata ba.

  • "Na yi odar waƙa, an cire kuɗin, waƙar ba ta zo ba." Tambayar za a iya classified a matsayin unpleasantly hankula, Na ji shi a kalla sau hudu ko sau biyar. Wadancan. ana iya ɗauka cewa kimanin mutane 500-700 a kowace awa suna kiran Cibiyar Kira game da wannan. Kuma mutane nawa ne ke da matsala amma ba sa son bata lokaci suna jayayya akan centi 85? Abokan VimpelCom suna "bayar da waƙoƙin waƙa", kuma sarrafa kowane irin wannan buƙatun yana ɗaukar lokaci mai yawa: mai aiki yana bincika gaskiyar da lokacin biyan kuɗi, gaskiyar cewa buƙatar SMS ta wuce, yana amfani da hanyar kwafi / liƙa don shigar da duka. da bayanai a cikin wani musamman form, rajista da bukatar. Idan an tabbatar da gaskiyar lissafin kuɗi marar ma'ana (ba a aika waƙar ba), za a mayar da kuɗin zuwa asusun, amma bayan 'yan kwanaki. Ɗaya daga cikin kuskuren kuskure shine yin odar waƙar polyphonic don wayar da ba ta haɗa da sabis na canja wurin bayanai: bayan odar SMS da caji, mai biyan kuɗi yana karɓar hanyar haɗin SMS zuwa waƙar da ake so, amma ba tare da haɗa sabis ɗin canja wurin bayanai ba, ba zai iya ba. download da karin waƙa, kuma sau da yawa kawai bai san abin da ya yi da wannan mahada. Koyaya, akwai lokuta na rashin isar da waƙoƙi kawai. A haƙiƙa, kashe kuɗin da ya kai dala ko sama da haka a waƙa na gaba baya kama da mafi kyawun saka hannun jari, amma mai shi mutun ne.
  • Akwai tambayoyi da yawa game da Wap da saitunan Intanet na wayar hannu, gami da masu biyan kuɗi waɗanda wayoyinsu ba sa goyan bayan canja wurin bayanan fakiti (GPRS). Mai aiki a kowane lokaci yana yin gargaɗi game da lissafin haɗin kai na kowane minti ɗaya (CSD), amma a wasu lokuta ina shakkun cewa mutum yana kimanta sakamakon kuɗi na irin wannan nishaɗin.
  • "An biya kudin, amma an toshe wayar." Har ila yau, ya faru cewa tsarin ya yi rajistar ƙoƙari na biyan kuɗi, amma kuɗin bai isa asusun sirri ba. A wannan yanayin, bisa buƙatar mai biyan kuɗi, ma'aikaci zai buɗe lambar na ɗan lokaci, amma mai biyan kuɗi da kansa zai yi mu'amala da ƙungiyar da ta karɓi kuɗin (da rasit a hannu).
  • Yawancin kira game da gajerun lambobin sabis (canzawa zuwa wani TP, haɗa sabis). A wannan yanayin, ma'aikaci ya ba da damar aika lambar da ake so a matsayin saƙon SMS, wanda gabaɗaya daidai yake - don guje wa kurakurai yayin buga lambar.
  • "Ina so in soke sabis na kuma in soke kwangila na nan da nan!" Ana iya yin haka ta hanyar rubuta aikace-aikace a ɗaya daga cikin ofisoshin (Mobile Center) ko ta hanyar fax. Dalilan irin wannan sha'awar ba a bayyane suke ba, saboda "asusun da ba a yi amfani da su ba" za a share su ta atomatik daga asusun biyan kuɗi a cikin watanni uku. Zai yiwu mutum ya dawo daga balaguron waje kuma ya ɗauka "shiga cikin ja" (ana iya cajin kira mai fita a cikin yawo tare da jinkirta har zuwa makonni biyu). A wannan yanayin, ƙaddamar da kwangilar gaggawa ba zai ba da wani abu ba: bayanin game da mai biyan kuɗi ya kasance a cikin bayanan bayanai kuma har yanzu za a biya kuɗin da suka zo.
  • "Akwai kudi a cikin asusun, amma an toshe wayar!". Wannan na iya faruwa idan mai biyan kuɗi yana da kuɗin da ba a biya ba don wasu lambobin waya, galibi tare da nau'in kuɗi na kuɗi. Ba a samar da "kuɗin" na kuɗi daga wannan asusun zuwa wani, sai dai idan akwai wani asusun sirri na yau da kullum na wayoyi biyu ko fiye. Amma kuna buƙatar kula da asusun sirri na gabaɗaya lokacin kammala kwangila na gaba ko kuma daga baya - ta hanyar rubuta aikace-aikacen da ya dace. Af, bayan ranar da za a biya daftari, riba ta atomatik za ta fara karuwa akan adadin da ake bi, don haka yana da rahusa a biya akan lokaci.
  • Da farko, na yi mamakin gaskiyar cewa don amsa buƙatar kunna sabis ɗin (AON iri ɗaya), ma'aikacin ya ci gaba da ba da aika lambar sabis don haɗin kai. Ya zama cewa ma'aikaci yana cajin kuɗi don haɗa sabis ɗin, don haka yana cikin amfanin mai biyan kuɗi don kiran lambar sabis ɗin kyauta.

Korafe-korafen mai ɗaci na ɗaya mai lambar Moscow kai tsaye ya cancanci kulawa ta musamman. Gaskiyar ita ce, a cikin hanyoyin sadarwar wayar hannu, ana bayyana lambobin BeeLine kai tsaye a matsayin lambobi masu lambar tarayya (misali, lambar kai tsaye +7095-1234567 an ayyana shi azaman +7903-1234567). Kira zuwa ga "ilimi" na tarayya maimakon aikin gida kai tsaye lafiya, amma wannan ba shine batun ba. Ma'anar korafin: "Na biya kuɗi don lambar kai tsaye, kuma an nuna lambar tarayya mai sauƙi a kan nunin jam'iyyar mai karɓa!" Haushin mai lambar kai tsaye ya dace gaba daya, amma ya kamata a yi la’akari da wasu abubuwan da har ya kai ga rama “rashin jari” na martabar da ake so:

  1. A wasu lokuta, kira daga wasu cibiyoyin sadarwa zuwa madadin tarayya zai kasance sau da yawa mai rahusa fiye da kira zuwa lambar Moscow kai tsaye.
  2. Haɗin kira daga wata hanyar sadarwar wayar hannu zuwa madadin tarayya na iya zama mafi sauri kuma mafi kyau.
  3. Lokacin da ake kira zuwa lambobin MGTS daga https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kira, ana bayyana lambobin kai tsaye na BeeLine daidai da lambobin Moscow kai tsaye.
  • A wasu lokuta, kira daga wasu cibiyoyin sadarwa zuwa madadin tarayya zai kasance sau da yawa mai rahusa fiye da kira zuwa lambar Moscow kai tsaye.
  • Haɗin kira daga wata hanyar sadarwar wayar hannu zuwa madadin tarayya na iya zama mafi sauri kuma mafi kyau.
  • Lokacin da ake kira zuwa lambobin MGTS tare da https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kira, BeeLine kai tsaye lambobin an ƙaddara. daidai kamar lambobin Moscow kai tsaye.
  • Lokacin kira zuwa lambobin MGTS daga https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg https://cars45.com.gh/1hg4WxRx8Brfv8NnK0KEjhVg ID na mai kiran BeeLine kai tsaye an bayyana su daidai da lambobin Moscow kai tsaye.

    Abin dariya

    Na sami damar jin wasu maganganu masu ban dariya da kuma zamewar ma'aikaci na bazata.

    Mai aiki: Don tafiya, kawai kuna buƙatar samun ma'auni mai kyau akan asusun ku. Kuma nawa ne kuɗaɗe ya kamata su kasance a kan ma'auni?

    Mai aiki: A madadin kamfanin, ina neman afuwar rashin jin daɗi da aka samu.

    Mai biyan kuɗi: Aika shafuka daban-daban! (. ) Mai aiki: Ina aika muku da SMS tare da jerin shahararrun shafuka (cikin sanyin murya gaba ɗaya - a fili, na riga na saba da irin waɗannan buƙatun).

    Idan...?

    Ba zai yiwu a lura da shi ba: a cikin aikin, mai aiki na cibiyar kira dole ne ya shagaltu da shi ta hanyar shigar da haɗin maballin madannai don kwafi/ liƙa lambobi a fagage daban-daban na shirye-shirye daban-daban. Bugu da ƙari, kusan duk sauran ayyuka ana aiwatar da su ta hanyar "latsa linzamin kwamfuta". Beraye tare da ƙarin maɓalli guda biyu waɗanda aka tsara don kwafi/manna zasu ƙara tsadar dinari a zahiri. Amma za su ba su damar cin nasara na daƙiƙa kaɗan akan kowane mai kiran, wanda idan aka kwatanta da jimillar adadin ma’aikata, zai yi daidai da haɗa ƙarin masu aiki biyu ko uku.

    Wani lokaci yana da kyau a rubuta

    Ya kamata ku san takamaiman aikin ma'aikatan Call-center: waɗannan mutanen suna da bayanan da aka ba su kawai. Ba shi da amfani don azabtar da ma'aikaci a kan batun "Me yasa liyafar ta lalace a kusurwar baya ta hagu na yadi?" Yana da kyau a magance matsalolin fasaha marasa gaggawa da marasa daidaituwa a rubuce (misali, zuwa Beeline - zuwa [email protected]). Wasiƙar da aka rubuta daidai tare da babban matakin yuwuwar zai kai ga ƙwararren ƙwararren kuma za a warware matsalar. Bayan ciyar da wasu karin mintuna biyu, zaku taimaki kanku da sauran mutane ba tare da wahala ba da zagi ga "'yan mata wawa" a cikin AU. Dubi samfurin irin waɗannan wasikun a ƙasa:

    Tambaya 20/09/2004:

    Daga Alhamis, 16 ga Satumba, farawa da misalin karfe 4:30 na yamma, bayanan Beeoffice game da sauran mintunan da aka haɗa ba a sake yin su daidai ba - mai raba hanji ya ɓace. Wadancan. ragowar, alal misali, a cikin mintuna 112 da daƙiƙa 36 ana sake yin su azaman lamba 11236, maimakon 112:36 da ta gabata. Wanda ba shi da daɗi sosai - za ku iya tunanin menene allunan da kididdiga da jadawali suka koma.

    Lokacin da neman bayani game da ma'auni kai tsaye daga wayar, bayanan suna zuwa tare da mai raba waƙafi. A baya can, lambar ta zo wayar tare da colon (Ban tuna daidai ba, ban tabbata ba). Ana iya ɗauka cewa lambobin bayan mai raba suna nufin kashi goma/ɗari na minti ɗaya, kuma ba daƙiƙa ba (kamar yadda kuka ɗauka daga mai raba hanji), kuma ƙwararrun ku sun yanke shawarar gyara wannan kuskuren. Abin takaici, mai raba a Beeoffice ya “rasa” a cikin aikin.

    Amsa 09/21/2004:

    Na gode da bayanin da kuka bayar. An mayar da matsalar zuwa sashin da ya dace na Kamfanin. Muna fatan za a warware shi da wuri-wuri.

    Martani: 09/22/2004:

    Bisa ga bayanin da aka samu daga kwararrun da ke cikin tallafin wannan tsarin, an yi ƙarin saitunan uwar garken. A halin yanzu, bayanai game da adadin mintunan da ba a yi amfani da su ana nuna su a tsarin da aka saba.

    Duk da haka, idan har yanzu matsalar ta ci gaba a cikin shari'ar ku, da fatan za a aiko da saƙo na gaba zuwa adireshin imel ɗin mu tare da lokacin shiga. Mun gode don amfani da hanyar sadarwar mu.